Job Overview
Oracle is a global technology enterprise providing integrated suites of business applications along with secure, autonomous infrastructure in the Oracle Cloud.
The Support Engineer 1 position in Bengaluru offers engineers an entry point into mission-critical enterprise cloud support. Engineers collaborate with global backend developers, resolving complex technical challenges for Fortune 500 organizations worldwide.
Joining Oracle provides candidates with structured mentorship, real-world project ownership, and exposure to enterprise-grade technologies that accelerate long-term career growth.
Job Details
| Detail | Information |
|---|---|
| Company | Oracle |
| Position | Support Engineer 1 |
| Job ID / Requisition | 339248 |
| Location | Bengaluru, Karnataka, India |
| Experience Required | 0 to 2+ Years (Freshers are welcome) |
| Educational Qualification | B.E / B.Tech / M.E / M.Tech / MCA / B.Sc or relevant degree in computing systems |
| Work Mode | On-site / In-Office |
| Employment Type | Full-Time / Regular (Individual Contributor – IC1) |
Eligibility Criteria
Applicants must meet the following qualification requirements:
- Academic Background: B.E / B.Tech / M.E / M.Tech / MCA / B.Sc or relevant degree in computing systems.
- Experience Level: 0 to 2+ Years (Freshers are welcome).
- Target Profile: Candidates with a strong foundational grasp of core technical concepts, effective analytical thinking, and a collaborative mindset.
Required Skills & Competencies
- Enterprise Software & Cloud Troubleshooting: Isolating, diagnosing, and resolving technical faults within designated Oracle cloud applications and database product suites.
- Sandbox Simulation & Bug Diagnosis: Recreating client technical conditions and anomalous system behaviors inside sandbox test networks with minimal direct supervision.
- Technical Documentation & Runbooks: Documenting granular troubleshooting actions in service logs, compiling Knowledge Base articles, and maintaining standard operating playbooks.
- AI-Assisted Diagnostic Systems: Leveraging internal AI diagnostic tools and telemetry automation layers to fast-track root cause analytics and incident resolution.
Job Responsibilities
- Serve as a foundational technical point of contact for enterprise clients, managing inquiries via electronic channels, phone, and ticketing portals.
- Troubleshoot client-side application issues linked to assigned Oracle software modules and provide verified workarounds or code fixes.
- Recreate customer technical conditions in sandbox environments to diagnose underlying bugs and escalate complex architectural defects to Tier-2 engineers.
- Document chronological actions in customer case logs, author Knowledge Base articles, and leverage AI diagnostic tools to accelerate issue resolution.
Salary & Compensation
- Compensation Structure: Best in Industry / Competitive Oracle cloud technology package & corporate benefits.
- Additional Benefits: Comprehensive employee wellness support, mentorship programs, performance recognition, and professional learning resources where applicable.
Selection Process
The hiring process generally comprises the following evaluation stages:
- Application & Resume Screening: Initial profile evaluation against role criteria.
- Technical Assessment / Online Test: Evaluation of core domain skills, coding aptitude, or analytical reasoning.
- Technical Interview Rounds: In-depth discussion covering project experience, problem-solving, and technical depth.
- HR & Managerial Discussion: Cultural fitment, role expectations, and offer rollout.
Important Dates
- Application Status: Active and accepting online applications.
- Application Deadline: Active open vacancy (Candidates are advised to apply early as openings may close upon reaching target applicant volume).
How to Apply
- Click on the official application link provided below.
- Read the comprehensive job description, responsibilities, and eligibility standards on the portal.
- Prepare an updated resume highlighting relevant projects, technical skills, and certifications.
- Click on the Apply / Register button and fill in personal, academic, and professional details.
- Upload your resume and submit your application before the window closes.
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Apply directly on the employer’s official careers portal:
- Application URL: CLICK HERE TO APPLY FOR ORACLE
Frequently Asked Questions (FAQ)
Q1: Can freshers apply for this role?
Yes, engineering graduates and freshers with strong analytical and problem-solving skills are eligible.
Q2: What is the work model for this position?
The position operates on an On-site / In-Office model in Bengaluru, Karnataka.
Q3: Are there any fees for applying to this position?
No. Oracle does not charge any application or recruitment fee. Never pay money to any third party for job offers.
Disclaimer
PlacedInAI is an informational career platform providing verified job updates. We are not directly affiliated with the employer. Candidates must review and verify all details on the official employer website before applying.