Job Overview
Concentrix is a global technology and customer experience services leader that powers the world’s best brands, operating across more than 70 countries with a global workforce exceeding 450,000 employees.
The Customer & Technical Support hiring drive across India offers graduates from 2022 to 2026 batches an entry point into international business services. Associates receive comprehensive training in modern customer engagement technologies, enterprise CRM platforms, and client support workflows.
Joining Concentrix provides candidates with structured mentorship, real-world project ownership, and exposure to enterprise-grade technologies that accelerate long-term career growth.
Job Details
| Detail | Information |
|---|---|
| Company | Concentrix |
| Position | Customer & Technical Support (Voice / Non-Voice) |
| Job ID / Requisition | CNX-CTS-2026 |
| Location | Pan India (Bangalore, Hyderabad, Gurgaon, Pune, Chennai, Kolkata, Mumbai, Noida) |
| Experience Required | 0–3 Years (Freshers & early-career professionals welcome) |
| Educational Qualification | Any Graduate (B.A, B.Com, B.Sc, BBA, B.E / B.Tech, BCA, MCA, MBA in 10+2+3 pattern) |
| Work Mode | Hybrid / In-Office |
| Employment Type | Full-Time / Regular (2022–2026 Batches) |
Eligibility Criteria
Applicants must meet the following qualification requirements:
- Academic Background: Any Graduate (B.A, B.Com, B.Sc, BBA, B.E / B.Tech, BCA, MCA, MBA in 10+2+3 pattern).
- Eligible Batches: 2022, 2023, 2024, 2025, and 2026 graduating batches.
- Experience Level: 0–3 Years (Freshers & early-career professionals welcome).
- Target Profile: Candidates with strong verbal/written communication, problem-solving aptitude, and willingness to work in rotational shifts.
Required Skills & Competencies
- Verbal & Written Communication: Exceptional English language proficiency with a neutral accent for voice processes, and strong grammar, typing speed (25+ WPM), and chat etiquette for non-voice tracks.
- Customer Query Resolution & CRM Management: Handling inbound and outbound customer inquiries, managing customer expectations with empathy, and accurately logging ticket interactions in CRM tools.
- Technical Troubleshooting Fundamentals: Diagnosing first-level technical anomalies across Windows, iOS, Android operating systems, web applications, and network connectivity settings.
- Process Compliance & Multi-Tasking: Adhering to service level agreements (SLAs), managing multiple concurrent live chat windows, and maintaining high customer satisfaction (CSAT) scores.
Job Responsibilities
- Deliver professional customer support and technical troubleshooting across voice (phone) and non-voice (email/chat/social media) channels.
- Accurately diagnose user issues, guide customers step-by-step through technical resolutions, and log detailed interaction notes.
- Achieve daily performance metrics, call quality benchmarks, first-contact resolution (FCR) targets, and customer satisfaction goals.
- Participate in regular upskilling sessions, product training modules, and calibrate with quality assurance analysts.
Salary & Compensation
- Compensation Structure: ₹2.5 – ₹4.5 LPA (Competitive BPO & CX industry compensation package).
- Additional Benefits: Performance-based incentives, comprehensive health insurance, night shift allowances, subsidized transport/cab facilities where applicable, and continuous career development programs.
Selection Process
The hiring process generally comprises the following evaluation stages:
- Application & Online Registration: Candidate profile submission on the Concentrix careers portal.
- Communication & Language Assessment (Voice/Versant/Grammar Test): Evaluation of verbal fluency, pronunciation, grammar, and typing speed.
- Operations & Technical Interview Rounds: Problem-solving scenarios, customer service situational questions, and basic technical troubleshooting.
- HR Round & Offer Rollout: Verification of educational documents, shift flexibility confirmation, and formal offer release.
Important Dates
- Application Status: Active and accepting online applications.
- Application Deadline: Active open vacancy (Candidates are advised to apply early as openings may close upon reaching target applicant volume).
How to Apply
- Click on the official application link provided below.
- Read the comprehensive job description, responsibilities, and eligibility standards on the portal.
- Prepare an updated resume highlighting relevant projects, technical skills, and certifications.
- Click on the Apply / Register button and fill in personal, academic, and professional details.
- Upload your resume and submit your application before the window closes.
Official Application Link
Apply directly on the employer’s official careers portal:
- Application URL: CLICK HERE TO APPLY FOR CONCENTRIX
Frequently Asked Questions (FAQ)
Q1: Can freshers apply for this role?
Yes, fresh graduates from any stream (B.A, B.Com, B.Sc, B.E/B.Tech, BCA, MCA, MBA) are welcome to apply.
Q2: What is the work model for this position?
The position operates under a Hybrid / In-Office model across multiple major cities in India.
Q3: Are there any fees for applying to this position?
No. Concentrix does not charge any application or recruitment fee. Never pay money to any third party for job offers.
Disclaimer
PlacedInAI is an informational career platform providing verified job updates. We are not directly affiliated with the employer. Candidates must review and verify all details on the official employer website before applying.
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My chelluri sai I recently completed my graduation in 2026 degree BCom computer applications with the 73 percentage. I am fresher looking for job i think it is good step to start my career.
I am a B.Com (Computer Applications) graduate and a fresher looking for job opportunities. I am interested in this opportunity and would like to know more about the role and application process. Thank you.