Wipro Hiring Production Agent L1 2026

1. Quick Job Summary

Wipro is hiring a Production Agent L1 (Job ID: 197541) for its enterprise operations and technology delivery campus in Pune, Maharashtra. Open for graduates from any stream with 0–2 years of experience who possess foundational skills in billing reconciliation, metering transaction management, customer service delivery, and strict process SLA adherence.

2. Job Details

3. About the Company

Wipro Limited (NYSE: WIT, BSE: 507685) is a leading global information technology, consulting, and business process services company with over 230,000 dedicated professionals serving clients across 65 countries.

4. About the Role

The Production Agent L1 role within Wipro’s operations division in Pune places professionals in charge of mission-critical customer support and transactional workflows. Agents oversee high-volume billing and metering processes, ensuring seamless customer service for leading enterprise clients worldwide.

5. Eligibility Criteria

• Educational Qualification: Any Graduate (B.Com, B.Sc, B.A, BBA, BCA, B.E / B.Tech in any discipline)
• Experience Level: 0–2 Years (Freshers & early-career operations professionals eligible)
• Eligible Batches: 2023, 2024, 2025, and 2026 graduating batches
• Location & Work Mode: Pune, Maharashtra, India (On-site / In-Office (Rotational Shifts))
• Work Authorization: Candidate must be legally authorized to work in India without sponsorship requirement.

6. Required Skills & Competencies

• Billing & Metering Transaction Support: Processing customer billing workflows, verifying metering usage records, managing account transactions, and resolving operational discrepancies.
• Incident Logging & Tracking (RAVE / CRM Systems): Documenting end-user identity details, tracking query lifecycles, maintaining availability status in RAVE, and logging step-by-step resolutions.
• Process SLA Management & Quality Compliance: Meeting stringent daily case resolution targets, adhering to contract SLAs, and maintaining high customer satisfaction (Pulse) scores.
• Customer Diagnostics & Active Listening: Guiding enterprise clients through menu navigation, diagnosing account issues politely via phone/email, and identifying recurring problem trends.

7. Job Responsibilities

• Field incoming customer service and billing inquiries via telephone and email in a professional, courteous manner.
• Verify, process, and reconcile billing transactions and metering calculations against customer service agreements.
• Accurately record and document all customer queries, diagnostic troubleshooting steps, and final resolutions in tracking software.
• Access and maintain internal knowledge bases, standard operating procedures, and self-help articles to accelerate issue resolution.
• Identify critical process red flags and escalate complex non-standard issues promptly to Team Leaders.
• Participate in product training programs, maintain high productivity metrics, and support scheduled customer callbacks.

8. Salary & Benefits

• Salary / Compensation: Salary: Not publicly disclosed in the available job information. Candidates should refer to the official job posting or offer documentation for compensation and benefits.
• Employee Benefits: Comprehensive medical insurance coverage, corporate wellness programs, paid leave allowances, performance incentives, and structured career progression pathways.

9. Selection Process

• Hiring Process: The recruitment process may vary depending on the role and hiring team. Candidates should refer to the official recruitment communication for the exact assessment and interview stages.

10. Important Dates

• Application Status: Active and accepting online applications.
• Application Deadline: Active open vacancy — candidates are advised to apply early as applications may close once hiring targets are met.

11. Who Should Apply?

• Graduates in Any Discipline with strong communication and customer problem-solving abilities.
• Individuals comfortable managing billing, metering, and customer transaction workflows.
• Candidates seeking an enterprise operations career with shift flexibility in Pune.

12. What Candidates Should Prepare

• Billing & Utility Metering Concepts: Understand invoice generation, billing cycle calculations, utility metering parameters, dispute handling, and payment reconciliation.
• Customer Handling & Diagnostic Scenarios: Practice structured questioning techniques, active listening, professional email communication, and de-escalation workflows.
• SLA & Quality Metrics Awareness: Understand First Contact Resolution (FCR), Average Handling Time (AHT), customer satisfaction metrics (CSAT/Pulse), and error logging.

13. How to Apply

1. Open the official application link provided in the section below.
2. Carefully review the full job description, role responsibilities, and shift requirements.
3. Update your resume to emphasize customer handling, billing, and transactional data accuracy.
4. Click on the Apply Now button on the official Wipro careers portal.
5. Create or log into your candidate profile, fill in your details, and upload your resume.
6. Submit your application before the vacancy closes.

14. Official Application Link

Apply directly on the employer’s official career portal:

• Application URL: CLICK HERE TO APPLY

15. Important Things to Know Before Applying

• Shift Availability: Ensure you are prepared to work in rotational 24×7 shift schedules as required by client contracts.
• Work Location: Verify that you are available for on-site operations at Wipro’s Pune campus.
• Resume Customization: Detail any prior exposure to billing, data entry, CRM ticketing tools, or voice/email customer service.
• Beware of Recruitment Fraud: Wipro never charges application or recruitment fees at any stage.
• Apply via Official Portals: Always submit applications directly through the official Wipro careers site.

16. Frequently Asked Questions (FAQ)

Q1: Can freshers apply for the Wipro Production Agent L1 position in Pune?
Yes, candidates holding any graduate degree (B.Com, B.Sc, B.A, BBA, BCA, B.Tech) with 0–2 years of experience are eligible to apply.

Q2: What is the job location?
The role is based at Wipro’s delivery center in Pune, Maharashtra (PIN: 411005).

Q3: What shift timings are required for this role?
This operations role requires candidates to be flexible to work in rotational 24×7 shift schedules as dictated by client contracts.

Q4: What are the mandatory skills specified for this job?
The primary requirements include billing, metering transaction support, customer diagnosis, and process SLA management.

Q5: Is there an application fee?
No. Wipro never charges any recruitment, processing, or application fees at any stage.

18. Disclaimer

PlacedInAI is an informational career platform providing verified job updates and preparation guidance. We do not charge any recruitment or application fees. Candidates are advised to review and verify all details directly on the official employer website before applying.