NTT DATA Hiring Call Center Associate 2026

1. Quick Job Summary

NTT DATA is hiring Call Center Associates for its international customer operations center in Gurugram, Haryana. Open for graduates from any stream with 0–2 years of experience who possess excellent verbal English communication skills, customer service orientation, and sales mindset.

2. Job Details

3. About the Company

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 with over 190,000 professionals across more than 50 countries.

4. About the Role

The Call Center Associate role at NTT DATA Gurugram provides candidates with global corporate exposure in international client management. Associates deliver consultative support to overseas customers across modern telecom and digital platforms.

5. Eligibility Criteria

• Educational Qualification: Any Graduate (B.A, B.Com, B.Sc, BBA, B.E / B.Tech in any discipline)
• Experience Level: 0–2 Years (Freshers & early-career customer support candidates eligible)
• Eligible Batches: 2023, 2024, 2025, and 2026 passing-out batches
• Location & Work Mode: Gurugram (Gurgaon), Haryana / Pan India, India (On-site / In-Office (Rotational / North American Shifts))
• Work Authorization: Candidate must be legally authorized to work in the specified location without sponsorship requirement.

6. Required Skills & Competencies

• International Voice Communication: Exceptional verbal English fluency with clear pronunciation, active listening, and strong interpersonal engagement.
• Customer Engagement & Consultative Selling: Understanding customer requirements, presenting telecom products and digital services, and driving customer satisfaction.
• CRM Navigation & Data Logging: Accurately documenting call interactions, logging customer requests, and updating CRM records during live customer calls.
• First-Contact Resolution & Quality Adherence: Achieving daily call resolution benchmarks, adherence to quality monitoring parameters, and maintaining high CSAT scores.

7. Job Responsibilities

• Handle inbound and outbound calls engaging international customers with professional communication and consultative advice.
• Understand customer service requirements, explain product features, and offer tailored telecommunication solutions.
• Log all customer interactions accurately in CRM enterprise tools following standard operating procedures.
• Maintain high quality standards, adhere to shift schedules, and participate in regular product upskilling sessions.

8. Salary & Benefits

• Salary / Compensation: Salary: Not publicly disclosed in the available job information. Candidates should refer to the official job posting or offer documentation for compensation and benefits.
• Employee Benefits: Comprehensive health insurance, corporate wellness programs, paid leave allowances, performance recognition, and professional learning resources where applicable.

9. Selection Process

• Hiring Process: The recruitment process may vary depending on the role and hiring team. Candidates should refer to the official recruitment communication for the exact assessment and interview stages.

10. Important Dates

• Application Status: Active and accepting online applications.
• Application Deadline: Active open vacancy — candidates are advised to apply early as applications may close once hiring targets are met.

11. Who Should Apply?

• Candidates meeting the specified educational degree and experience profile.
• Individuals with strong conceptual clarity, practical problem-solving aptitude, and effective communication skills.
• Aspiring professionals looking to build a long-term career with a recognized industry leader.

12. What Candidates Should Prepare

• Voice & Fluency Assessment: Practice clear verbal communication, active listening, neutral accent, and professional phone etiquette.
• Customer Handling Scenarios: Prepare approaches for handling customer inquiries, objection handling, and structured de-escalation.
• Basic CRM & Computer Literacy: Understand CRM navigation, fast and accurate typing (25+ WPM), and basic data entry.

13. How to Apply

1. Open the official application link provided in the section below.
2. Carefully review the full job description and minimum qualification requirements.
3. Prepare an updated resume highlighting relevant technical skills, certifications, and project experience.
4. Click on the Apply button on the official careers portal.
5. Complete the application form with accurate personal, academic, and contact details.
6. Upload your resume and supporting documents, then submit before the vacancy closes.

14. Official Application Link

Apply directly on the employer’s official career portal:

• Application URL: CLICK HERE TO APPLY FOR NTT DATA

15. Important Things to Know Before Applying

• Verify Location & Mode: Confirm whether the position requires on-site presence or allows hybrid/remote work.
• Check Eligibility Requirements: Ensure your degree, passing-out batch, and experience match the stated criteria.
• Update Your Resume: Tailor your project highlights and skills to match the key competencies listed above.
• Beware of Recruitment Fraud: NTT DATA and legitimate employers do not charge application or recruitment fees at any stage.
• Apply via Official Portals: Always submit applications through the official company careers system.

16. Frequently Asked Questions (FAQ)

Q1: Can freshers apply for the NTT DATA Call Center Associate role?
Yes, graduates from any stream with strong verbal communication skills in English are eligible to apply.

Q2: What is the job location?
The role is based at NTT DATA’s center in Gurugram, Haryana.

Q3: What shift timings are required?
The position supports international clients and operates primarily in North American / rotational night shift timings.

Q4: Is there an application fee?
No. NTT DATA does not charge any application or recruitment fees.

Q5: What is the selection process?
The process comprises a language/communication assessment (Voice/Versant) followed by HR and operational interview rounds.

Q6: How to apply?
Interested candidates can apply online directly through the official careers portal via the link below.

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18. Disclaimer

PlacedInAI is an informational career platform providing verified job updates and preparation guidance. We do not charge any recruitment or application fees. Candidates are advised to review and verify all details directly on the official employer website before applying.