1. Quick Job Summary
Oracle is hiring a Support Engineer 1 (Job Identification: 342318) for its Services and Support organization in Bengaluru, Karnataka. This is a regular full-time employee position at career level IC1, open for candidates with 0 to 2+ years of experience holding a Bachelor’s or Master’s degree in Computer Science, IT, or related disciplines to provide technical support and troubleshooting for assigned Oracle products.
2. Job Details
| Detail | Information |
|---|---|
| Company | Oracle |
| Position | Support Engineer 1 (Job ID: 342318) |
| Job ID / Requisition | 342318 |
| Location | Bengaluru (Bangalore), Karnataka, India |
| Experience Required | 0 to 2+ Years (Freshers & early-career support engineers eligible) |
| Educational Qualification | Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, MCA, or related discipline |
| Work Mode | On-site / In-Office |
| Employment Type | Full-Time / Regular Employee (Career Level IC1) |
3. About the Company
Oracle is a global technology leader providing integrated suites of cloud applications, autonomous database technology, and cloud infrastructure to modern enterprises worldwide.
4. About the Role
The Support Engineer 1 position within Oracle’s Services and Support division in Bengaluru places engineers at the center of mission-critical enterprise cloud operations. Support engineers diagnose complex technical issues for Fortune 500 organizations, ensuring seamless software availability.
5. Eligibility Criteria
- Educational Qualification: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, MCA, or related discipline
- Experience Level: 0 to 2+ Years (Freshers & early-career support engineers eligible)
- Eligible Batches: 2023, 2024, 2025, and 2026 passing-out batches
- Location & Work Mode: Bengaluru (Bangalore), Karnataka, India (On-site / In-Office)
- Work Authorization: Candidate must be legally authorized to work in India without sponsorship requirement.
6. Required Skills & Competencies
- SQL & Relational Database Querying: Writing structured SQL queries to retrieve data, analyze database schema objects, and diagnose application data discrepancies.
- Incident Management & ITIL Framework: Managing customer support tickets, prioritizing issues based on business impact, and adhering to change management protocols.
- Oracle Cloud Software Troubleshooting: Investigating application-level anomalies, evaluating system error logs, and providing verified workarounds or configuration fixes.
- Customer Engagement & Technical Communication: Serving as a professional point of contact for enterprise clients via electronic channels and phone with fluent English communication.
7. Job Responsibilities
- Serve as a primary technical point of contact for enterprise customers, resolving inquiries related to assigned Oracle products.
- Analyze complex technical issues, inspect diagnostic logs, execute SQL scripts, and provide actionable resolutions.
- Recreate customer technical scenarios in sandbox test environments to isolate underlying software bugs.
- Document detailed troubleshooting steps in customer service requests and contribute to the Oracle Knowledge Base.
- Collaborate with internal development and product engineering teams to escalate critical software defects.
8. Salary & Benefits
- Salary / Compensation: Salary: Not publicly disclosed in the available job information. Candidates should refer to the official job posting or offer documentation for compensation and benefits.
- Employee Benefits: Comprehensive health insurance, corporate wellness programs, paid leave allowances, performance recognition, and professional learning resources where applicable.
9. Selection Process
- Hiring Process: The recruitment process may vary depending on the role and hiring team. Candidates should refer to the official recruitment communication for the exact assessment and interview stages.
10. Important Dates
- Application Status: Active and accepting online applications.
- Application Deadline: Active open vacancy — candidates are advised to apply early as applications may close once hiring targets are met.
11. Who Should Apply?
- Candidates meeting the specified educational degree and experience profile.
- Individuals with strong conceptual clarity, practical problem-solving aptitude, and effective communication skills.
- Aspiring professionals looking to build a long-term career with a recognized industry leader.
12. What Candidates Should Prepare
- SQL & Relational Databases: Revise SELECT queries, complex JOINs, group functions, constraints, subqueries, and understanding table relationships.
- ITIL & Incident Handling: Understand incident lifecycle, problem management, service level agreements (SLAs), and root-cause analysis.
- Customer Problem Solving: Prepare approaches for handling urgent technical escalations, structured debugging, and communicating technical concepts clearly.
13. How to Apply
- Open the official application link provided in the section below.
- Carefully review the full job description and minimum qualification requirements.
- Prepare an updated resume highlighting relevant technical skills, certifications, and project experience.
- Click on the Apply button on the official careers portal.
- Complete the application form with accurate personal, academic, and contact details.
- Upload your resume and supporting documents, then submit before the vacancy closes.
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👉 Join PlacedInAI on WhatsApp14. Official Application Link
Apply directly on the employer’s official career portal:
- Application URL: CLICK HERE TO APPLY FOR ORACLE
15. Important Things to Know Before Applying
- Verify Location & Mode: Confirm whether the position requires on-site presence or allows hybrid/remote work.
- Check Eligibility Requirements: Ensure your degree, passing-out batch, and experience match the stated criteria.
- Update Your Resume: Tailor your project highlights and skills to match the key competencies listed above.
- Beware of Recruitment Fraud: Oracle and legitimate employers do not charge application or recruitment fees at any stage.
- Apply via Official Portals: Always submit applications through the official company careers system.
16. Frequently Asked Questions (FAQ)
Q1: Can freshers apply for the Oracle Support Engineer 1 position?
Yes, Oracle lists the experience requirement as 0 to 2+ years at career level IC1, making freshers fully eligible.
Q2: What is the job location?
The role is based at Oracle’s tech campus in Bengaluru, Karnataka.
Q3: Is visa sponsorship available for this role?
No, Oracle states that visa or work permit sponsorship is not available for this position.
Q4: Is there an application fee?
No. Oracle does not charge any application or recruitment fee at any stage.
Q5: Is this a permanent full-time position?
Yes, the position is a Regular Employee role, not a contract or internship.
Q6: How can candidates apply?
Candidates can apply directly through the official Oracle Cloud Careers portal via the link provided below.
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18. Disclaimer
PlacedInAI is an informational career platform providing verified job updates and preparation guidance. We do not charge any recruitment or application fees. Candidates are advised to review and verify all details directly on the official employer website before applying.