Job Overview
Schneider Electric is a global leader in energy management and industrial automation, operating in over 100 countries with more than 150,000 employees committed to empowering all to make the most of our energy and resources.
The Service Desk Analyst role in Bangalore provides technical support to Schneider Electric employees across the APAC region. Analysts gain extensive exposure to enterprise ITIL service management, cloud workplace infrastructure, and global IT support operations.
Joining Schneider Electric provides candidates with structured mentorship, real-world project ownership, and exposure to enterprise-grade technologies that accelerate long-term career growth.
Job Details
| Detail | Information |
|---|---|
| Company | Schneider Electric |
| Position | Service Desk Analyst |
| Job ID / Requisition | 130554 |
| Location | Bangalore, Karnataka, India |
| Experience Required | Freshers eligible (0–1 Year experience) |
| Educational Qualification | B.E / B.Tech in Computer Science, Information Technology, Electronics, or relevant engineering field |
| Work Mode | Hybrid / In-Office |
| Employment Type | Full-Time / Regular (CSST2) |
Eligibility Criteria
Applicants must meet the following qualification requirements:
- Academic Background: B.E / B.Tech in Computer Science, Information Technology, Electronics, or relevant engineering field.
- Experience Level: Freshers eligible (0–1 Year experience).
- Target Profile: Candidates with a strong foundational grasp of core technical concepts, effective analytical thinking, and a collaborative mindset.
Required Skills & Competencies
- IT Service Desk Support (Voice, Chat, Email): Delivering first-level technical support, handling customer queries with empathy, and acting as a single point of contact for reported incidents.
- Workplace Technologies (M365, Outlook, Windows): Troubleshooting productivity suites, Microsoft Office 365, Outlook configuration, Windows 10/11 OS, and mobile operating systems (iOS/Android).
- Identity & Network Infrastructure (Active Directory & VPN): Managing user authentication, account unlocks, group permissions, and secure corporate VPN connectivity troubleshooting.
- Service Management & ITIL Framework: Logging and categorizing incidents in ServiceNow using proper CTI tags, tracking tickets to resolution, and updating self-help Knowledge Base articles.
Job Responsibilities
- Assess, research, and resolve basic incidents and service requests reported by APAC Schneider Electric employees via voice, chat, and email.
- Log and track support tickets accurately in ServiceNow using standard CTI categories and escalate complex issues to Tier-2 teams promptly.
- Troubleshoot software, hardware, VPN, and Active Directory access issues, driving towards high First-Contact Resolution (FCR).
- Maintain comprehensive troubleshooting runbooks, document resolutions in the Knowledge Base, and support rotational shift requirements.
Salary & Compensation
- Compensation Structure: Best in Industry / Competitive Schneider Electric Total Rewards package & shift allowances.
- Additional Benefits: Comprehensive employee wellness support, mentorship programs, performance recognition, and professional learning resources where applicable.
Selection Process
The hiring process generally comprises the following evaluation stages:
- Application & Resume Screening: Initial profile evaluation against role criteria.
- Technical Assessment / Online Test: Evaluation of core domain skills, coding aptitude, or analytical reasoning.
- Technical Interview Rounds: In-depth discussion covering project experience, problem-solving, and technical depth.
- HR & Managerial Discussion: Cultural fitment, role expectations, and offer rollout.
Important Dates
- Application Status: Active and accepting online applications.
- Application Deadline: Active open vacancy (Candidates are advised to apply early as openings may close upon reaching target applicant volume).
How to Apply
- Click on the official application link provided below.
- Read the comprehensive job description, responsibilities, and eligibility standards on the portal.
- Prepare an updated resume highlighting relevant projects, technical skills, and certifications.
- Click on the Apply / Register button and fill in personal, academic, and professional details.
- Upload your resume and submit your application before the window closes.
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Apply directly on the employer’s official careers portal:
- Application URL: CLICK HERE TO APPLY
Frequently Asked Questions (FAQ)
Q1: Can freshers apply for this role?
Yes, B.E./B.Tech freshers with strong communication and basic IT troubleshooting skills are eligible.
Q2: What is the work model for this position?
The position operates under a Hybrid / In-Office model in Bangalore, Karnataka.
Q3: Are there any fees for applying to this position?
No. Schneider Electric does not charge any application or recruitment fee. Never pay money to any third party for job offers.
Disclaimer
PlacedInAI is an informational career platform providing verified job updates. We are not directly affiliated with the employer. Candidates must review and verify all details on the official employer website before applying.